Refund Policy

Policy Purpose and Unified Settlement Standard

This refund policy is specially formulated to standardize the platform's product return and refund service process, unify global service standards, eliminate regional service differences, and fully protect the legitimate consumption rights and interests of all platform registered users and shopping customers. All return, refund, compensation and fee settlement behaviors involved in all order transactions on this platform adopt a unified currency standard, and the only settlement currency is US Dollar (USD). All refund amounts, return deduction fees, order compensation fees and other fund settlements will be calculated, verified and returned strictly in accordance with the USD denomination standard, and no other currency conversion or settlement methods will be adopted. This policy applies to all users who purchase products through the official platform, covering all product categories and all order types within the scope of platform sales, ensuring that all global users enjoy consistent, fair and transparent return and refund service rights and interests. The platform formulates clear return time limit, refund cycle, return qualification and exception rules based on international e-commerce service norms, so that all return and refund behaviors can be followed by rules and evidence, avoiding arbitrary processing results and protecting the legitimate rights and interests of both buyers and sellers.

Sixty-Day Global Return Eligibility Rule

The platform implements a unified 60-day return service rule for all eligible commodities. The starting time of the 60-day return period is based on the official logistics signing record time of the order, that is, the time when the logistics system confirms that the customer has successfully received and signed for the product. Within 60 natural days after the customer signs for the product, if the customer is not satisfied with the purchased product, or the product does not meet the expected use effect, or there are non-artificial quality problems, the customer can independently initiate a return and refund application through the official platform order background, without being restricted by additional regional rules and hidden time limits. All return applications submitted within the valid 60-day period will be accepted and reviewed by the platform in priority. To ensure the smooth progress of return processing, customers need to ensure that the returned products meet the platform's return acceptance standards. The product must be kept intact, with complete original packaging, matching accessories, product labels and instruction manuals, without artificial damage, scratch, stain, private disassembly, secondary use and other abnormal conditions. Products damaged due to customer's improper use, improper storage, artificial collision and private modification will not be included in the scope of free return.

Five to Ten Working Days Refund Processing Cycle

After the customer submits a valid return application and completes the return delivery operation in accordance with the platform's return specifications, and the platform warehouse successfully receives, inspects and verifies the returned products and confirms that the products meet the return standards, the platform will officially launch the refund processing procedure. The unified refund processing cycle of the platform is 5 to 10 working days. Working days exclude official statutory holidays and weekend rest days, so as to ensure the accuracy and standardization of the refund cycle calculation. Within the specified time limit, the platform will complete the review of return orders, fund verification, financial approval and payment channel launching. The specific final arrival time of the refund is slightly affected by the processing efficiency of the user's payment institution and bank system, but the platform will strictly complete all internal refund operations within 10 working days at the latest. For orders with platform-side problems such as product quality problems, wrong delivery, missing accessories and inconsistent product description, the platform will speed up the refund review process on the premise of meeting the return standards, and ensure that users get fund return in the shortest cycle.

Refund Calculation Rules and Special Exceptions

In terms of refund amount calculation, the platform adopts a transparent and fair calculation standard, and takes the actual payment amount of the user's order as the core calculation basis. If the order uses platform coupons, discount activities and preferential deduction, the refund amount will be calculated according to the user's net actual payment amount, and the preferential part will not be converted into cash for refund. For fully paid normal orders, the full amount of the actual payment will be returned after the return is confirmed to be valid. For partial return of multi-product orders, the platform will calculate the single product price proportionally and return the corresponding amount. In terms of special product exceptions, customized products formulated according to user's personal requirements, disposable hygiene products and special customized gift products do not support unconditional return and refund, due to the particularity of product attributes and non-secondary sales characteristics. If such products have serious quality problems, users can apply for quality verification, and the platform will carry out targeted compensation or reissue processing after confirming the problem. All refund records will be synchronously updated in the user's order background, and users can check the refund progress and fund details in real time through the official order page to ensure transparent and open transaction information.