Shipping Policy

Unified Shipping Service Standard and Free Shipping Rule

This shipping policy is applicable to all commodity orders of the platform, implementing a unified global shipping service standard, with no regional distinction between domestic and foreign distribution, and all commodities on the platform enjoy a full free shipping service. All users who successfully complete order payment do not need to pay any additional freight, handling fee, distribution fee and logistics surcharge, and the platform will bear all logistics and distribution costs of commodity delivery. The free shipping policy covers all conventional order types and all product categories sold on the platform, without order amount threshold, quantity limit and regional restriction, ensuring that every global user can enjoy zero-freight shopping service. The platform cooperates with high-quality global logistics service providers to build a stable and efficient global distribution system, covering mainstream distribution channels in multiple regions, which can realize stable delivery and trackable logistics information for all orders, ensuring the safety and timeliness of commodity transportation.

One to Three Days Standard Order Shipping Time

The platform implements a unified order shipping processing standard, and all paid valid orders will be shipped within 1 to 3 working days after the order payment is successfully confirmed. The order shipping time is calculated based on the successful payment time of the user's order, excluding weekend rest days and official statutory holidays. After the user completes the order payment, the platform's order processing team will verify the order information, sort the goods, pack the products and complete the logistics outbound operation in accordance with the order submission sequence within the specified time limit. The product packaging process adopts standardized shockproof, drop-proof and moisture-proof packaging materials to ensure that the products will not be damaged, squeezed or contaminated during long-distance transportation. For orders submitted in peak shopping periods, the platform will increase staffing and optimize the processing process to ensure that all orders still complete outbound delivery within the 1-3 working days standard, without delayed delivery caused by order volume fluctuations. After the order is shipped, the system will automatically generate a logistics tracking number, and users can query the real-time transportation status of the order through the official platform logistics inquiry entrance.

Six to Twelve Days Global Delivery Cycle

After the official outbound shipment of the order, the platform's standard global delivery cycle is 6 to 12 working days, and all orders can be successfully delivered to the user's designated receiving address within this time range. The delivery cycle is a unified global standard, applicable to all regional distribution services of the platform, without setting different time limits according to regions. The specific delivery time will be slightly affected by the local logistics distribution efficiency, weather conditions and regional traffic conditions, but the platform will ensure that all valid orders are delivered within the maximum 12-day cycle. During the logistics transportation process, the platform will track the order transportation status in real time, and timely feed back the logistics update information to the user's order background. If the order has abnormal conditions such as delayed transportation, logistics stagnation and address verification problems, the platform logistics coordination team will actively follow up and solve the problem to avoid long-term delay of the order. Users only need to keep the receiving address accurate and the receiving contact information unblocked to complete the normal receiving work.

Order Logistics Management and Abnormal Processing Rules

In order to ensure the standardized management of all shipping orders, the platform has formulated a complete logistics abnormal processing mechanism. If the order logistics information is not updated for a long time, the delivery address is wrong, the package is lost or damaged during transportation, users can initiate a logistics problem feedback through the official customer service channel, and the platform will arrange special personnel to verify and solve the problem within the shortest time. For the package damage problem caused by logistics transportation, the platform will verify the damage degree according to the feedback pictures and logistics records, and provide users with reissue, partial refund or full refund services according to the actual situation. For the order loss problem confirmed by logistics verification, the platform will take the initiative to complete the full refund or free reissue service for users, so as to ensure that users do not bear any losses caused by logistics abnormalities. The platform always takes logistics safety and delivery timeliness as important service indicators, continuously optimizes logistics channel resources, improves the stability of global distribution, and provides users with stable and reliable shipping and delivery services.